Largest US Medical Provider/ Insurance Company

Solution Architect  

• Quarterbacked the process of solutioning, presenting, pricing, and product feasibility of a nearly $12M services deal 

New York Based Healthcare Consortium 

Solution Architect

• Realigned and renegotiated  a large client deal that was already sold but had a mismatch between the services and the investment to ensure the client received the best and proper support

Industrial Supply Leader

Change Management & Process Lead

• Delivered a comprehensive change management, training, and process improvement design for the customer case (complaint/issue)management process with its associated technology tools. 

Hardware Retail Cooperative 

Change Management Lead

• Led discovery on the current state process of delivery drivers’ route assignment system and provided recommendations for a more effective roll-out of the new technology after an unsuccessful pilot attempt

Global Healthcare Distribution Giant 

Change Management and Training Lead 

• Led a multinational change management and learning team across the US and Canada spanning multiple concurrent engagements, establishing rigorous status reporting and driving alignment among top-tier stakeholders to ensure the successful rollout of complex process transitions 

Chemicals Manufacturer 

Communications and Change Readiness Lead 

• Led communications and organizational readiness during an SAP S/4HANA implementation, designing operational workstreams for 2,000+ stakeholders and piloting readiness assessments to ensure successful process transitions and cross-functional alignment. 

Pharmacy Retail Chain 

Change Management - Data and Vendor 

• Led data and supplier workstreams during an SAP implementation, partnering cross-functionally with security to conduct role mapping and designing a comprehensive data cleansing and supplier management approach for 20,000+ suppliers to ensure seamless process execution 

Global Lubricant Manufacturer 

Role Mapping Lead

• Led enterprise-wide role mapping for a large-scale SAP implementation, partnering closely with security and cross-functional business teams to translate technical security roles into business familiar terms

Freight Railroad Network 

Change Consultant 

• Supported end-to-end change management and operational readiness, leading communications, role mapping, and training development to drive the seamless adoption of complex process transitions 

Heavy Equipment Manufacturer 

Technology Manager 

• Led a multinational team across the US and India during a custom Salesforce implementation focused on fleet management and maintenance and dealer relationships requirements